Shipping & Delivery Policy

Shipping Policy for Live Fish, Invertebrates, and Plants

At Bettas Farm Miami, we're as passionate about fish as you are. We aim to deliver healthy fish right to your door, but sometimes, despite our best efforts, things don't go as planned. That's why we offer a Live Arrival Guarantee to ensure your satisfaction and peace of mind.

Refund Policy:

  • Timing is Key: If your fish arrive and they’re not swimming, you must act within 2 hours. Fill out our Guarantee Form, providing photos and videos of any deceased fish in their unopened bag, along with your order number.
  • Refunds Issued as Store Credit/Gift Card: We offer refunds in the form of Store Credit or a Gift Card for the value of any deceased fish, or we might replace the fish.
  • Shipping Fees: The cost of shipping is non-refundable unless every fish in your order is dead on arrival.

Order Confirmation: Upon order placement, you’ll receive a confirmation email summarizing your purchase. Payment verification may require further contact by phone or email, possibly affecting shipping timelines.

Tracking Your Order: Tracking information will be provided as soon as your shipping label is created. We strongly recommend monitoring this to ensure you’re available for package receipt, safeguarding your new pets from environmental risks.

Choosing the Right Shipper

The health and well-being of the fish are our top priorities when selecting a shipping provider. Sometimes, we might choose a different shipper than originally requested to ensure a quicker, more reliable delivery.

The amount of time fish spend in transit is crucial to their health. Thus, Bettas Farm Miami recommends opting for the fastest shipping options, like UPS Overnight, to ensure your fish have the safest and quickest journey to their new home.

Shipping Options and Schedule

  • Standard Shipping: Uses USPS Priority or UPS Ground services.
  • Express Shipping: USPS Express or UPS 2 Days Air. Our Live Arrival Guarantee fully applies to this option.
  • Overnight Shipping: UPS Next Day Air Early. This is the recommended option for the fastest and safest delivery, fully covered by our Live Arrival Guarantee.
  • We typically ship orders on Monday, Tuesday, and Wednesday. This schedule helps avoid weekend holds and ensures the well-being of the aquatic life during transit.

Orders may be delayed or held in response to extreme local weather conditions such as heatwaves, cold spells, storms, or earthquakes, prioritizing the safety of the animals.

Estimated Delivery Schedule

Order Day Shipping Day (Next Week) Estimated Delivery Day (Next Week)
Monday
Tuesday
Wednesday
Tuesday
Wednesday
Friday
Wednesday
Monday
Wednesday
Thursday
Monday
Wednesday
Friday
Monday
Wednesday
Saturday
Monday
Wednesday
Sunday
Tuesday
Thursday

We appreciate your understanding and cooperation in ensuring the best possible start for your new aquatic life. Should you have any questions or need further details about our shipping policy, please feel free to contact us.

Thank you for choosing Bettas Farm Miami!

The Bettas Farm Miami Team

Shipping & Delivery Policy

2-Day Quarantine

Quarantine is a process of isolating live animals, including fish, to prevent the spread of disease or parasites. Quarantine fish before shipping to ensure that they are healthy and free of any infectious diseases or parasites that could potentially spread to other fish at their destination

Pack-N-Ship

Live fish will be packaged in a way that allows them to breathe and stay hydrated during shipping. This usually involves using a sturdy container with a secure lid and adding some form of oxygen (such as an air stone) and a small amount of water to the container

Delivery Service

Live fish will be shipped using a method that ensures they will arrive at their destination as quickly as possible. This may involve using a faster shipping option, such as overnight or two-days shipping

At Bettas Farm Miami, we specialize in premium-quality Betta fish, raised with care and passion. Whether you’re a hobbyist or collector, our vibrant and healthy Bettas are ready to brighten your aquarium.

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